Q: Do you ship internationally?
A: We currently ship within Australia only. However, we are working on expanding to more countries soon!
Q: Is shipping really free?
A: Yes! We offer free standard shipping Australia-wide on all ordersāno minimum spend, no hidden fees.
Q: How long does delivery take?
A: Orders are usually dispatched within 1 business day, and delivery takes an additional 2ā7 business days depending on your location. So you can expect your order to arrive in 3ā8 business days.
Q: Who is your shipping carrier?
A: We ship all parcels via Sendle, a trusted and carbon-neutral courier service within Australia.
Q: Can I track my order?
A: Absolutely. As soon as your order ships, weāll email you a tracking link with your courier details.
Q: What is your return policy?
A: You can return eligible items within 30 days of receiving your order for a full refund or exchange.
Q: Do I have to pay for return shipping?
A: No, return shipping is completely freeāeven for change-of-mind returns.
Q: How do I start a return?
A: Simply email us at š§ hello@zeil.store with your order number and reason for return. Weāll take care of the rest.
Q: When will I get my refund?
A: Once we receive your returned item, refunds are processed within 5 business days. Depending on your bank, it may take up to 10 business days to appear on your payment method.
Q: What if I receive the wrong or a damaged item?
A: Please email us within 7 days of receiving your parcel, with a photo or video of the issue. Weāll send a replacement or issue a full refundāyour choice.
Q: Can I exchange an item?
A: Yes! Faulty items will be replaced with the same item. For other exchanges, just contact us and weāll do our best to assist.
Eager to see where your package is? Enter your tracking number below to check the status of your order in real time. Once your order has shipped, youāll receive an email with tracking details.
Still waiting for tracking info? Orders are typically processed in 1ā3 business days.
